SHIPPING & DELIVERY INFORMATION

Maison Luxe, LLC has determined the best, most efficient shipping methods based on the merchandise you have selected. Large items, such as sofas, cannot be shipped in the same manner as pillows and other small items. For example, a sofa will ship via a trusted freight carrier and a pillow will ship UPS. We've selected the best professional carriers to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know the method of shipping at the time of your order. All of the shipping options immediately below apply to shipping within the 48 contiguous United States. Please contact us at clientservices@maisonluxe.net with any questions.

SHIPPING OPTIONS

  • White Glove Delivery – Furniture can be shipped via white glove delivery anywhere within the United States. The delivery company will call to set up a four hour window for delivery. They will bring the piece to your room of choice, unwrap, inspect and assemble the furniture. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork.
  • Threshold Delivery – Furniture can be shipped via threshold delivery anywhere within the United States. The delivery company will call to set up a four hour window for delivery. The delivery service will bring the piece of furniture to the first dry/secure area. Typically, this is a garage, covered porch, lobby or residential receiving dock. Please be sure to inspect carefully prior to signing the delivery paperwork.
  • Dock to Dock Delivery – Furniture can be shipped dock to dock for both domestic and international locations. A dock to dock delivery must be delivered to a full access loading dock. This option is not available in residential areas.
  • Standard Delivery - Most non-furniture items can ship via Standard UPS Delivery
  • Expedited Delivery – Most non-furniture items can ship via Expedited UPS Delivery
  • In-store pickup during normal business hours

DOMESTIC DELIVERY TIME ESTIMATES

  • White Glove delivery for custom furniture orders will be scheduled upon completion of custom fabrication. Delivery is typically scheduled within 10 business days of order completion
  • White Glove delivery for non-custom furniture orders are typically scheduled within 10 business days of order
  • Threshold and door to door deliveries will reduce shipping time. Please inquire.
  • Standard Delivery will arrive in three to five business days
  • Expedited Delivery will arrive via UPS within two business days

INTERNATIONAL SHIPPING INFORMATION

  • Shipments to AK, HI, other U.S. offshore destinations and international freight shipments will typically arrive in four to six weeks. Please confirm that your order is eligible for overseas shipment before completing your order by emailing us at clientservices@maisonluxe.net 
  • Standard UPS international shipments will arrive in 10-17 business days.
  • Items shipped to international addresses are subject to additional charges depending on destination, local duties and taxes. Please email clientservices@maisonluxe.net for additional information and shipping quotes.

RETURN POLICY

We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item on occasion. Please contact us at clientservices@maisonluxe.net if you have any questions about our return policy or would like to return a non-custom item.

ANY MERCHANDISE OTHER THAN FURNITURE

Any non-custom item purchased on our website can be returned for a full refund as long as we receive the merchandise back no later than 30 days from the day you received your order. Shipping charges are not refundable and will be deducted from your refund. All items sent back to Maison Luxe MUST be sent with full insurance value for the items inside the box.

Please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send the item to:

Maison Luxe - RETURNS
2806 E. Madison Street
Seattle, WA 98112
(206) 405-2828

We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase within 3 days of receipt. We will send you an e-mail confirmation once we have processed your credit.

Please be sure that you ship the item back so we receive it within the 30-day return window and can issue you a timely refund.

IN-STOCK FURNITURE

We accept returns of non-custom furniture in its original, unused condition when you contact us within 3 days of receiving your item. Shipping charges (including return shipping) are non-refundable and will be deducted from your refund. For a full refund on non-custom furniture, please follow this procedure:

Contact Maison Luxe within 3 days of receiving your item. You may contact us at (206) 405-2828 or e-mail clientservices@maisonluxe.net so that we can arrange for the item to be picked up. We must be contacted within the 3-day return window or we will be unable to honor the return.

We will arrange to have the item picked up at your specified location using the most efficient shipping method. An assigned freight company will contact you to coordinate pickup.

The merchandise will be returned to our warehouse where we will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped and protected as best as possible.

SPECIAL ORDER FURNITURE

We do not accept returns of special order or custom furniture items. Please contact Maison Luxe within 3 days of receipt of your custom furniture item if there are any issues, we will do our best to work with you to correct any problems.

FREIGHT DAMAGE

We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact clientservices@maisonluxe.net within 3 days so that we may work with you to get a replacement item sent as soon as possible. We will contact you to exchange or replace damaged items within 24 hours. Please be sure that you do not sign any delivery paperwork before inspecting the piece.